Chat Sales & Service Specialist (Non-Voice)

Jobs for Humanity; Riverdale (GA); On-site; USD 37,000 - 46,000; Full time

Job summary

VXI Global Solutions is seeking a Customer Service & Sales Chat Representative (Non-Voice) in Morrow, GA. This full-time onsite role focuses on assisting customers via chat, resolving billing inquiries, and recommending products to drive satisfaction and sales.

You will maintain high service levels, meet quality and sales metrics, and handle multiple chats simultaneously with empathy and professionalism, while following established scripts to balance customer experience with revenue goals.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication.
• Strong active listening and problem-solving skills.
• Ability to meet productivity, quality, and sales targets.

Responsibilities

• Provide customer support through chat channels
• Address and resolve billing-related concerns and inquiries
• Promote and sell products, services, and package upgrades based on customer needs
• Maintain high levels of customer satisfaction and loyalty
• Meet quality, productivity, and sales performance goals
• Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism
• Deliver exceptional service while balancing customer experience and sales objectives

Skills

Communication

Customer focus

Active listening

Empathy in chat

Following scripts

Sales targets

Education

High school diploma or GED

Job description

VXI Global Solutions is seeking a Customer Service & Sales Chat Representative (Non-Voice) in Morrow, GA. This full-time onsite role focuses on assisting customers via chat, resolving billing inquiries, and recommending products to drive satisfaction and sales.

You will maintain high service levels, meet quality and sales metrics, and handle multiple chats simultaneously with empathy and professionalism, while following established scripts to balance customer experience with revenue goals.