Onsite Chat & Email Support Specialist

VXI Global Solutions; Jonesboro (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) to deliver exceptional service in our 100% onsite Morrow, GA office. You will handle inquiries via email and chat, resolve issues with empathy and accuracy, and help drive continuous improvements in the customer experience.

The role requires 3+ years in customer support or related fields, plus experience in Trust and Safety.

Qualifications

• 3+ years of experience in Customer Support, Customer Experience, or a customer-facing role.
• 1+ years of informal or shadow leadership.
• 1+ years of experience in Trust and Safety.
• Exceptional written and verbal communication skills.
• Passion for delivering outstanding customer experience and ownership when customers encounter challenges.

Responsibilities

• Assist customers through e-mail and chat with professionalism, empathy, and urgency.
• Resolve customer inquiries start-to-finish while ensuring a positive impression.
• Explain complex concepts clearly and professionally to customers.

Skills

Customer support

Informal leadership

Trust & Safety

Communication

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) to deliver exceptional service in our 100% onsite Morrow, GA office. You will handle inquiries via email and chat, resolve issues with empathy and accuracy, and help drive continuous improvements in the customer experience.

The role requires 3+ years in customer support or related fields, plus experience in Trust and Safety.