Senior Onsite Customer Support Chat Specialist

VXI Global Solutions; Morrow (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

VXI Global Solutions in Georgia is seeking a Senior Customer Support Chat Specialist (Level 1) to deliver exceptional service onsite in Morrow. The role emphasizes ownership of outcomes and continuous improvement in the customer journey.

You will resolve inquiries with empathy, maintain quality, and collaborate with cross-functional teams to enhance tools, processes, and knowledge bases, ensuring positive experiences for every customer.

Qualifications

• Excellent written and verbal communication skills.
• Ability to explain complex concepts clearly.
• Experience handling high-volume customer interactions.

Responsibilities

• Provide exceptional customer support via email and chat with empathy and urgency.
• Resolve inquiries from start to finish to leave a positive impression.
• Identify trends and contribute to knowledge articles and self-service resources.
• Collaborate with Operations, Product, and Engineering to improve processes.

Skills

Customer service

Communication

Multitasking

Empathy

Problem solving

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Chat software

Email system

Job description

VXI Global Solutions in Georgia is seeking a Senior Customer Support Chat Specialist (Level 1) to deliver exceptional service onsite in Morrow. The role emphasizes ownership of outcomes and continuous improvement in the customer journey.

You will resolve inquiries with empathy, maintain quality, and collaborate with cross-functional teams to enhance tools, processes, and knowledge bases, ensuring positive experiences for every customer.