Onsite Customer Support Specialist

LaFollette Medical Center; Clinton (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

LaFollette Medical Center in Clinton, Tennessee is seeking a Customer Service Representative to handle inquiries across phone, email, live chat, and in-person interactions, delivering a positive service experience. This 100% onsite role emphasizes strong problem-solving, professionalism, attention to detail, and timely resolution of customer concerns while upholding our high service standards.

Responsibilities include documenting interactions, collaborating with internal teams, and maintaining

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and written correspondence.
• Create service cases and document all interactions accurately.
• Demonstrate empathy and active listening to understand concerns.
• Resolve billing issues and service-related concerns per policies.
• Maintain customer records and case notes with complete documentation.
• Collaborate with internal departments to resolve complex issues.
• Provide solutions within service timeframes and follow up for satisfaction.
• Meet productivity and service quality standards.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Skills

Verbal and written communication

Problem-solving

Attention to detail

Customer service

Multitasking

De-escalation

Education

Associate degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow

Microsoft Office

Job description

LaFollette Medical Center in Clinton, Tennessee is seeking a Customer Service Representative to handle inquiries across phone, email, live chat, and in-person interactions, delivering a positive service experience. This 100% onsite role emphasizes strong problem-solving, professionalism, attention to detail, and timely resolution of customer concerns while upholding our high service standards.

Responsibilities include documenting interactions, collaborating with internal teams, and maintaining