Multi-Channel Customer Experience Specialist

Tennova Healthcare- LaFollette Medical Center; Clinton (TN); On-site; USD 38,000 - 46,000; Full time

Job summary

Tennova Healthcare- LaFollette Medical Center in Clinton, TN is seeking a Customer Service Representative to handle inquiries across phone, email, chat and in-person interactions. You will document all interactions, escalate when needed, and strive to provide a courteous, solution-focused service experience.

The role requires strong communication, problem-solving, and the ability to manage multiple channels while maintaining high service standards.

Qualifications

• Requires strong verbal and written communication skills.
• Experience handling multiple customer service platforms or channels preferred.
• Associate degree or coursework in Business/Communications preferred; 1–2 years in customer service desired.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring courteous and professional interaction.
• Handles inbound calls from internal and external customers, creates service cases and documents all interactions.
• Researches and resolves customer complaints and billing issues per company policies; updates customer records accurately.

Skills

Verbal and written communication

Multi-tasking

High call volumes

Education

Associate Degree or coursework in Business or Communications

Tools

Google Suite

ServiceNow

Soft phone software

ERP (Oracle)

Job description

Tennova Healthcare- LaFollette Medical Center in Clinton, TN is seeking a Customer Service Representative to handle inquiries across phone, email, chat and in-person interactions. You will document all interactions, escalate when needed, and strive to provide a courteous, solution-focused service experience.

The role requires strong communication, problem-solving, and the ability to manage multiple channels while maintaining high service standards.