Customer Care Specialist - Multi-Channel Support & Growth

LaFollette Medical Center; La Follette (TN); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Extended illness benefits

Student loan support

Licensure reimbursement

Career development opportunities

Job summary

LaFollette Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues, document cases, and maintain high service quality with strong problem-solving skills.

A supportive team and growth opportunities are provided. The role emphasizes empathy, attention to detail, and the ability to work across departments to ensure a positive patient and caller experience.

Qualifications

• 1-2 years of customer service, call center, or administrative support experience required
• Associate degree or related coursework preferred

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and in-person interactions.
• Creates service cases and documents interactions.
• Demonstrates empathy and active listening to resolve concerns.
• Resolves billing and service-related issues per policy.
• Maintains accurate customer records and notes in the system.
• Collaborates with internal teams to solve complex issues.
• Provides timely solutions and follows up on resolutions.
• Maintains productivity and service quality standards.
• Performs other duties as assigned.

Skills

Customer service

Communication

Data entry

CRM systems

Microsoft Office

Google Suite

Education

Associate degree or coursework in Business/Communications

Tools

ServiceNow

Ticketing systems

Job description

LaFollette Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues, document cases, and maintain high service quality with strong problem-solving skills.

A supportive team and growth opportunities are provided. The role emphasizes empathy, attention to detail, and the ability to work across departments to ensure a positive patient and caller experience.