Multichannel Customer Service Specialist

LaFollette Medical Center; La Follette (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

LaFollette Medical Center in Tennessee is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues, document cases, and provide a positive service experience while maintaining accuracy and professionalism.

Qualifications include an Associate Degree or related coursework and 1–2 years in customer service or a call center. Proficiency with Google Suite, ServiceNow, and CRM systems is preferred to support a

Qualifications

• Associate Degree or related coursework in Business/Communications preferred.
• 1–2 years of experience in customer service, call center, or administrative support preferred.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and in-person interactions in a courteous and professional manner.
• Handles inbound calls and creates service cases with accurate documentation of interactions.
• Demonstrates empathy and active listening to understand concerns and provide resolutions.
• Resolves billing and service-related concerns in line with company policies.
• Maintains accurate customer records and case notes in the system.

Skills

Google Suite

ServiceNow

soft phone software

CRM systems

Microsoft Office

Data entry

Education

Associate Degree or related coursework

Tools

Ticketing platform

Oracle ERP

Job description

LaFollette Medical Center in Tennessee is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues, document cases, and provide a positive service experience while maintaining accuracy and professionalism.

Qualifications include an Associate Degree or related coursework and 1–2 years in customer service or a call center. Proficiency with Google Suite, ServiceNow, and CRM systems is preferred to support a