Multichannel Customer Experience Specialist

Tennova Healthcare LaFollette Medical Center; Clinton (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Tennova Healthcare LaFollette Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions, delivering courteous, professional, and accurate service while resolving issues promptly.

You will document interactions, support billing questions, collaborate with departments to escalate complex cases, and maintain up-to-date records, aiming for high customer satisfaction and adherence to service standards in a fast-paced

Qualifications

• Associate degree or related coursework preferred.
• 2–3 years of customer service or call center experience may be required.
• Proficient with Google Suite, ticketing platforms, and MS Office.

Responsibilities

• Respond to inquiries via phone, email, live chat, and written correspondence.

Skills

Google Suite

ServiceNow

Ticketing software

Soft phone

ERP systems

Verbal communication

Written communication

Multi-tasking

CRM systems

MS Office

Education

Associate degree

Related coursework

Tools

ServiceNow

Job description

Tennova Healthcare LaFollette Medical Center is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions, delivering courteous, professional, and accurate service while resolving issues promptly.

You will document interactions, support billing questions, collaborate with departments to escalate complex cases, and maintain up-to-date records, aiming for high customer satisfaction and adherence to service standards in a fast-paced