Multichannel Customer Support Specialist

Tennova Healthcare- Turkey Creek Medical Center; Knoxville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Tennova Healthcare- Turkey Creek Medical Center is seeking a Customer Service Representative in Knoxville, TN to handle inquiries across phone, email, chat, and in-person channels. You will resolve issues with professionalism, document interactions, and collaborate with internal teams to ensure timely resolutions.

We value strong communication, empathy, and data accuracy as you manage cases, maintain records, and meet service standards in a fast-paced healthcare setting.

Qualifications

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1–2 years of experience in customer service, call center, or administrative support required.
• Proficiency with CRM software and ability to learn enterprise tools.

Responsibilities

• Responds to customer inquiries via phone, email, chat, and in-person interactions.
• Handles calls from internal and external customers, creates service cases, documents interactions.
• Demonstrates empathy, active listening, and timely resolution of issues.
• Resolves billing and service-related concerns per policies and procedures.
• Maintains accurate customer records and notes in the system.
• Collaborates with internal departments to escalate and resolve complex issues.
• Provides solutions within service timeframes and follows up for customer satisfaction.
• Maintains productivity and service quality; adheres to attendance and policies.

Skills

Strong communication

Multi-tasking

Problem solving

Data entry

Verbal and written communication

Teamwork

Education

Associate degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow or similar ticketing system

Soft phone software

ERP systems (Oracle or similar)

Job description

Tennova Healthcare- Turkey Creek Medical Center is seeking a Customer Service Representative in Knoxville, TN to handle inquiries across phone, email, chat, and in-person channels. You will resolve issues with professionalism, document interactions, and collaborate with internal teams to ensure timely resolutions.

We value strong communication, empathy, and data accuracy as you manage cases, maintain records, and meet service standards in a fast-paced healthcare setting.