Onsite Customer Support Rep - Fast-Paced Call Center (El Segundo)

Adecco; El Segundo (CA); On-site; USD 68,770,000 - 71,635,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

Voluntary Benefits

EAP

Commuter Benefits

401K

Paid Leave

Holiday Pay

Job summary

Adecco is seeking a Customer Support Representative to join a high-volume contact center onsite in El Segundo. The role emphasizes clear communication, empathy, accuracy, and confidentiality to deliver a superior customer experience.

Ideal candidates have strong computer navigation skills, the ability to multitask, and a customer-first mindset. Bilingual Spanish is a plus. The pay ranges from $24.00 to $25.00 per hour with comprehensive benefits as listed.

Qualifications

• Previous call center, customer service, or contact center experience preferred.
• Strong verbal and written communication skills.
• Comfortable working in a fast-paced, metrics-driven environment.
• Strong computer navigation and multitasking abilities.
• Ability to type and document information accurately.
• Ability to work independently in a remote environment.
• Professional demeanor with strong attention to detail.

Responsibilities

• Handle inbound and outbound customer interactions professionally and efficiently.
• Assist customers with account inquiries, settlement-related questions, and general support needs.
• Accurately document customer interactions and case details.
• Navigate multiple systems and applications simultaneously.
• Maintain confidentiality and professionalism when handling sensitive information.
• Meet productivity, quality, and service-level expectations.
• Follow established workflows, scripts, and compliance procedures.
• Demonstrate strong listening, problem-solving, and de-escalation skills.

Skills

Verbal communication

Written communication

Multitasking

Listening skills

De-escalation

Empathy

Attention to detail

Professionalism

Remote work ability

Confidentiality

Job description

Adecco is seeking a Customer Support Representative to join a high-volume contact center onsite in El Segundo. The role emphasizes clear communication, empathy, accuracy, and confidentiality to deliver a superior customer experience.

Ideal candidates have strong computer navigation skills, the ability to multitask, and a customer-first mindset. Bilingual Spanish is a plus. The pay ranges from $24.00 to $25.00 per hour with comprehensive benefits as listed.