Onsite Class Action CSR — Full-Time Call Center

Manpower Group (USA); El Segundo (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Contract to hire

Equipment provided

Dynamic environment

Experience with class action notices

Team-oriented culture

Job summary

ManpowerGroup in El Segundo is assisting a leading financial services organization to hire an Onsite Call Center CSR. This role supports the Class Action Customer Service team with phone and written inquiries, and maintains detailed records while adhering to legal guidelines.

This full-time role offers a contract-to-hire path, equipment provided, and a supportive team environment. Strong English, attention to detail, and reliability are essential; Spanish is a plus but not required.

Qualifications

• Excellent English, both written and spoken.
• Attention to detail and strong organizational skills.
• Ability to work 9 AM EST to 8 PM EST in 8-hour shifts.
• Legal knowledge and call center experience a plus.
• Spanish language skills are a plus but not required.

Responsibilities

• Assist with Class action noticing and customer service inquiries related to the class action.
• Provide exceptional customer support via phone and written communication.
• Maintain accurate and detailed records of customer interactions.
• Follow legal and compliance guidelines during customer interactions.
• Support team efforts to resolve issues efficiently and professionally.

Skills

Excellent English

Attention to detail

Organizational skills

Call center experience

Spanish language skills (bonus)

Job description

ManpowerGroup in El Segundo is assisting a leading financial services organization to hire an Onsite Call Center CSR. This role supports the Class Action Customer Service team with phone and written inquiries, and maintains detailed records while adhering to legal guidelines.

This full-time role offers a contract-to-hire path, equipment provided, and a supportive team environment. Strong English, attention to detail, and reliability are essential; Spanish is a plus but not required.