Customer Experience Call Specialist

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; South El Monte (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Community Impact

Job summary

A community-focused organization in South El Monte is seeking a Call Center Representative to provide exceptional customer service. The ideal candidate will have a high school diploma and excellent communication skills. Responsibilities include handling inbound and outbound calls, identifying customer needs, and ensuring a great customer experience. This position offers competitive compensation and opportunities for career growth.

Qualifications

• Previous experience as a Call Center Representative or in a similar role preferred.
• Excellent verbal communication skills are essential.
• Ability to prioritize projects and manage time effectively.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify customer needs and provide relevant solutions.
• Document all customer interactions.

Skills

Excellent phone communication

Active listening

Organizational skills

Ability to work under pressure

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM)

Job description

A community-focused organization in South El Monte is seeking a Call Center Representative to provide exceptional customer service. The ideal candidate will have a high school diploma and excellent communication skills. Responsibilities include handling inbound and outbound calls, identifying customer needs, and ensuring a great customer experience. This position offers competitive compensation and opportunities for career growth.