ONSITE -Customer Service Call Center in El Segundo, CA

Adecco; El Segundo (CA); On-site; USD 68,770,000 - 71,635,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

Voluntary Benefits

EAP

Commuter Benefits

401K

Paid Leave

Holiday Pay

Job summary

Adecco is seeking a Customer Support Representative to join a high-volume contact center onsite in El Segundo. The role emphasizes clear communication, empathy, accuracy, and confidentiality to deliver a superior customer experience.

Ideal candidates have strong computer navigation skills, the ability to multitask, and a customer-first mindset. Bilingual Spanish is a plus. The pay ranges from $24.00 to $25.00 per hour with comprehensive benefits as listed.

Qualifications

• Previous call center, customer service, or contact center experience preferred.
• Strong verbal and written communication skills.
• Comfortable working in a fast-paced, metrics-driven environment.
• Strong computer navigation and multitasking abilities.
• Ability to type and document information accurately.
• Ability to work independently in a remote environment.
• Professional demeanor with strong attention to detail.

Responsibilities

• Handle inbound and outbound customer interactions professionally and efficiently.
• Assist customers with account inquiries, settlement-related questions, and general support needs.
• Accurately document customer interactions and case details.
• Navigate multiple systems and applications simultaneously.
• Maintain confidentiality and professionalism when handling sensitive information.
• Meet productivity, quality, and service-level expectations.
• Follow established workflows, scripts, and compliance procedures.
• Demonstrate strong listening, problem-solving, and de-escalation skills.

Skills

Verbal communication

Written communication

Multitasking

Listening skills

De-escalation

Empathy

Attention to detail

Professionalism

Remote work ability

Confidentiality

Job description

Adecco is seeking professional and detail-oriented Customer Support Representatives to support a high-volume contact center located onsite in El Segundo.

This role is ideal for candidates with strong communication skills, computer navigation abilities, and a customer-first mindset. Representatives will support customers through inbound and outbound communication while maintaining professionalism, empathy, accuracy, and confidentiality.

This is a fast-paced environment that requires multitasking, problem-solving, and the ability to navigate multiple systems while delivering a high-quality customer experience.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally and efficiently

• Assist customers with account inquiries, settlement-related questions, and general support needs

• Accurately document customer interactions and case details

• Navigate multiple systems and applications simultaneously

• Maintain confidentiality and professionalism when handling sensitive information

• Meet productivity, quality, and service-level expectations

• Follow established workflows, scripts, and compliance procedures

• Demonstrate strong listening, problem-solving, and de-escalation skills

Qualifications

• Previous call center, customer service, or contact center experience preferred

• Strong verbal and written communication skills

• Comfortable working in a fast-paced, metrics-driven environment

• Strong computer navigation and multitasking abilities

• Ability to type and document information accurately

• Ability to work independently in a remote environment

• Professional demeanor with strong attention to detail

Candidates may be required to complete:

• Computer literacy assessments

• Typing/data entry assessments

• Customer service simulations

What We’re Looking For

• Communicate clearly and professionally

• Demonstrate empathy and patience

• Thrive in structured environments

• Have strong critical thinking and problem-resolution skills

• Can adapt quickly to new processes and technology

Bilingual Spanish is a plus

Pay Details

$24.00 to $25.00 per hour

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• EAP program
• commuter benefits
• a 401K plan
• paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law
• Holiday pay where applicable

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.