Onsite CSR – Fast-Paced ERP & Order Support

LHH; Los Angeles (CA); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A prominent staffing agency is seeking a Customer Service Representative in Los Angeles. The role involves engaging with customers, resolving issues, and supporting the sales team. Candidates should have 5+ years of experience in customer service, attention to detail, and familiarity with various software tools. This position is full-time and offers competitive hourly pay ranging from $22 to $30. Benefits include medical and vision insurance as well as a 401(k).

Qualifications

• 5+ years of customer service experience preferred.
• Strong attention to detail and time management skills.
• Excellent communication and problem-solving abilities.
• Ability to thrive in a fast-paced environment.
• Familiarity with Acumatica, DocuWare, Outlook, Excel, and Microsoft Word preferred.
• Experience in food manufacturing is strongly preferred.

Responsibilities

• Handle incoming customer requests professionally and resolve issues within 24 hours.
• Accurately enter purchase orders into the ERP system within 24 hours of receipt.
• Ensure timely delivery of customer orders and escalate issues when necessary.
• Support sales team with customer insights and account setup coordination.
• Process customer returns within 48 hours to ensure timely credit issuance.
• Provide support across billing, orders, and troubleshooting.
• Compile and generate customer-related reports as needed.

Skills

Customer service experience

Attention to detail

Time management

Communication skills

Problem-solving abilities

Ability to thrive in a fast-paced environment

Familiarity with Acumatica

Familiarity with DocuWare

Familiarity with Outlook

Familiarity with Excel

Familiarity with Microsoft Word

Job description

A prominent staffing agency is seeking a Customer Service Representative in Los Angeles. The role involves engaging with customers, resolving issues, and supporting the sales team. Candidates should have 5+ years of experience in customer service, attention to detail, and familiarity with various software tools. This position is full-time and offers competitive hourly pay ranging from $22 to $30. Benefits include medical and vision insurance as well as a 401(k).