Onsite Customer Support Advocate – Full-Time

Nutramax Manufacturing; Lancaster (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Nutramax Manufacturing in Lancaster, SC is seeking a Customer Service Representative for a 100% onsite role. The position runs Monday–Friday, 10:30am–7:00pm with a 1-hour lunch break, and requires full-time attendance at our facility.

The CSR will handle phone, email, chat and other channels, deliver empathetic, accurate support, educate customers about products, and maintain detailed records while collaborating with internal teams to ensure first-contact resolution and continuous service

Qualifications

• 2 years of experience in a professional customer service call center environment.
• Typing speed of 40 wpm min (60+ wpm preferred).
• SAP, Five9, and Qualityze experience is a plus.

Responsibilities

• Engage with consumers and healthcare professionals through phone, email, chat, and other support channels.
• Approach every interaction with professionalism, empathy, and active listening, demonstrating patience and a genuine commitment to providing an exceptional experience.
• Drive loyalty by educating the customer about our products, and highlighting benefits and programs about which they may not be aware.
• Maintain detailed and accurate records of customer interactions.
• Utilize problem-solving techniques to effectively address and resolve concerns.
• Collaborate with teams to ensure customer satisfaction and drive continuous improvement.
• Manage other duties as assigned.
• Regular attendance is required.
• Communicate effectively with other departments within the organization and function within a team environment.
• Perform other duties as may be required in meeting company objectives.

Skills

Typing speed

Communication

Time management

Multi-tasking

Education

High school diploma

Tools

SAP

Five9

Qualityze

Microsoft Office

Job description

Nutramax Manufacturing in Lancaster, SC is seeking a Customer Service Representative for a 100% onsite role. The position runs Monday–Friday, 10:30am–7:00pm with a 1-hour lunch break, and requires full-time attendance at our facility.

The CSR will handle phone, email, chat and other channels, deliver empathetic, accurate support, educate customers about products, and maintain detailed records while collaborating with internal teams to ensure first-contact resolution and continuous service