Customer Support Specialist - Full-Time & Flexible Schedule

SmartRecruiters, Inc.; Upper Leacock Township (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

We are seeking a friendly and customer-focused Customer Service Representative to join SmartRecruiters, Inc. in Lancaster, PA.

The role involves responding to inquiries via phone, email, and chat, processing orders, and maintaining knowledge of products and policies to ensure customer satisfaction. You will collaborate with other departments, document interactions, and escalate complex issues as needed while maintaining high service standards.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Students Encouraged to apply.
• Previous customer service experience preferred.
• Flexible schedule, including evenings, weekends and holidays as needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues with empathy and efficiency
• Process orders, refunds, and exchanges accurately
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update customer records in our database
• Identify and elevate complex issues to appropriate team members or management
• Provide feedback to improve customer service processes and procedures
• Meet or exceed performance metrics and quality standards

Skills

Excellent communication

Problem solving

Customer service software

Multitasking

Empathy

Attention to detail

Flexibility

Teamwork

Job description

We are seeking a friendly and customer-focused Customer Service Representative to join SmartRecruiters, Inc. in Lancaster, PA.

The role involves responding to inquiries via phone, email, and chat, processing orders, and maintaining knowledge of products and policies to ensure customer satisfaction. You will collaborate with other departments, document interactions, and escalate complex issues as needed while maintaining high service standards.