Customer Care & Support Representative - 10:30am - 7:00pm

Nutramax Manufacturing; Lancaster (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Nutramax Manufacturing in Lancaster, SC is seeking a Customer Service Representative for a 100% onsite role. The position runs Monday–Friday, 10:30am–7:00pm with a 1-hour lunch break, and requires full-time attendance at our facility.

The CSR will handle phone, email, chat and other channels, deliver empathetic, accurate support, educate customers about products, and maintain detailed records while collaborating with internal teams to ensure first-contact resolution and continuous service

Qualifications

• 2 years of experience in a professional customer service call center environment.
• Typing speed of 40 wpm min (60+ wpm preferred).
• SAP, Five9, and Qualityze experience is a plus.

Responsibilities

• Engage with consumers and healthcare professionals through phone, email, chat, and other support channels.
• Approach every interaction with professionalism, empathy, and active listening, demonstrating patience and a genuine commitment to providing an exceptional experience.
• Drive loyalty by educating the customer about our products, and highlighting benefits and programs about which they may not be aware.
• Maintain detailed and accurate records of customer interactions.
• Utilize problem-solving techniques to effectively address and resolve concerns.
• Collaborate with teams to ensure customer satisfaction and drive continuous improvement.
• Manage other duties as assigned.
• Regular attendance is required.
• Communicate effectively with other departments within the organization and function within a team environment.
• Perform other duties as may be required in meeting company objectives.

Skills

Typing speed

Communication

Time management

Multi-tasking

Education

High school diploma

Tools

SAP

Five9

Qualityze

Microsoft Office

Job description

The Customer Service Representative position is 100% onsite. The hours are Monday - Friday 10:30am - 7pm with a 1 hour lunch break.

Summary of the Position:

The Customer Service Representative is responsible for providing industry-leading support for our customers and leveraging our customer experience as a competitive advantage. Focused on delivering high-quality interactions that make it easy for our customers to resolve requests the first time they contact us. This role is located in Lancaster, SC, and is a full-time, on-site position.

Roles and Responsibilities:

• Engage with consumers and healthcare professionals through phone, email, chat, and other support channels.


• Approach every interaction with professionalism, empathy, and active listening, demonstrating patience and a genuine commitment to providing an exceptional experience.


• Drive loyalty by educating the customer about our products, and highlighting benefits and programs about which they may not be aware.


• Maintain detailed and accurate records of customer interactions.


• Utilize problem-solving techniques to effectively address and resolve concerns.


• Collaborate with teams to ensure customer satisfaction and drive continuous improvement.


• Manage other duties as assigned.


• Regular attendance is required.


• Communicate effectively with other departments within the organization and function within a team environment.


• Perform other duties as may be required in meeting company objectives.

Minimum Requirements:

• 2 years of experience in a professional customer service call center environment


• Typing speed of 40 wpm min (60+ wpm preferred)


• SAP, Five9, and Qualityze experience is a plus

Proficient in Microsoft Office (Word, Excel and PowerPoint, SharePoint, OneNote and Microsoft Teams)

• Strong written and verbal communication skills


• Strong time management, organizational skills, and attention to detail


• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment

Education and Experience:

High school diploma or equivalent

Supervisory Responsibilities:

None

Nutramax desires to provide a drug-free, healthful, and safe workplace. We hold a zero-tolerance policy for drug use. Employment is contingent upon successfully passing a preemployment background check, drug screen (subject to applicable law) and reading comprehension test.