Onsite Patient Advocate | CSR for Care & Reorders

CCS; United States; Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

Bonus/Incentive Opportunities/commis­s

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Ongoing training and professional dev.

Remote or hybrid work options

Job summary

CCS is seeking a Patient Advocate Representative I for the Patient Support Department in Charlotte, NC. This onsite role centers on delivering first-class customer service, processing reorders, and ensuring accurate billing and documentation.

The position requires a high school diploma, customer service experience preferred, and strong computer literacy including data entry and listening skills. Expect regular calls with patients and physicians, with a focus on satisfaction and documentation

Qualifications

• Minimum high school diploma or GED.
• Customer service experience preferred.
• Proficient computer literacy including keyboarding and data entry with good listening skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.

Responsibilities

• Obtains and processes authorizations for reorders.
• Resolves patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross-selling via phone.
• Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction and explain coverage.
• Audits configuration of supplies based on documentation and requirements.
• Maintains confidentiality due to sensitive information and stays flexible to department needs.

Skills

Customer service

Keyboarding

Attention to detail

Communication

Education

High School Diploma or GED

Tools

MS Office

Job description

CCS is seeking a Patient Advocate Representative I for the Patient Support Department in Charlotte, NC. This onsite role centers on delivering first-class customer service, processing reorders, and ensuring accurate billing and documentation.

The position requires a high school diploma, customer service experience preferred, and strong computer literacy including data entry and listening skills. Expect regular calls with patients and physicians, with a focus on satisfaction and documentation