In-Office Customer Care Specialist - Multichannel Support

Nutramax Laboratories, Inc.

Lancaster, Northern (SC, KY)

Hybrid

USD 36,000 - 48,000

Full time

3 days ago

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Job summary

Nutramax Laboratories, Inc. is seeking a Customer Service Representative to join our Lancaster, SC team. This 100% onsite, full-time role runs Monday–Friday from 10:30am to 7:00pm with a one-hour lunch.

You will handle phone, email and chat inquiries while delivering professional, empathetic service and helping customers resolve issues on first contact. Required: 2 years in a professional call center, 40 wpm typing, and familiarity with SAP, Five9 and Qualityze; strong written and verbal

Qualifications

2 years of experience in a professional customer service call center environment.
Typing speed 40 wpm minimum; 60+ wpm preferred.
Proficiency with SAP, Five9, and Qualityze is a plus.
Strong written and verbal communication and time management.

Responsibilities

Engage with consumers and healthcare professionals through phone, email, chat, and other support channels.
Provide professional, empathetic interactions to resolve requests on first contact.
Educate customers about products and benefits to drive loyalty.
Maintain accurate records of customer interactions.
Use problem-solving techniques to address concerns.
Collaborate with teams to ensure satisfaction and improvement.
Perform other duties as assigned.
Regular attendance is required.
Communicate effectively with other departments within the organization.
Meet company objectives by fulfilling duties.