Customer Care & Support Representative - 10:30am - 7:00pm

Nutramax Laboratories, Inc.; Lancaster, Northern (SC, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Nutramax Laboratories, Inc. is seeking a Customer Service Representative to join our Lancaster, SC team. This 100% onsite, full-time role runs Monday–Friday from 10:30am to 7:00pm with a one-hour lunch.

You will handle phone, email and chat inquiries while delivering professional, empathetic service and helping customers resolve issues on first contact. Required: 2 years in a professional call center, 40 wpm typing, and familiarity with SAP, Five9 and Qualityze; strong written and verbal

Qualifications

• 2 years of experience in a professional customer service call center environment.
• Typing speed 40 wpm minimum; 60+ wpm preferred.
• Proficiency with SAP, Five9, and Qualityze is a plus.
• Strong written and verbal communication and time management.

Responsibilities

• Engage with consumers and healthcare professionals through phone, email, chat, and other support channels.
• Provide professional, empathetic interactions to resolve requests on first contact.
• Educate customers about products and benefits to drive loyalty.
• Maintain accurate records of customer interactions.
• Use problem-solving techniques to address concerns.
• Collaborate with teams to ensure satisfaction and improvement.
• Perform other duties as assigned.
• Regular attendance is required.
• Communicate effectively with other departments within the organization.
• Meet company objectives by fulfilling duties.

Skills

Call center experience

Phone and email communication

Typing 40 wpm

Multitasking in fast-paced env

Education

High school diploma

Tools

SAP

Five9

Qualityze

Microsoft 365/Office

Job description

The Customer Service Representative position is 100% onsite. The hours are Monday - Friday 10:30am - 7pm with a 1 hour lunch break.

Summary of the Position: The Customer Service Representative is responsible for providing industry-leading support for our customers and leveraging our customer experience as a competitive advantage. Focused on delivering high-quality interactions that make it easy for our customers to resolve requests the first time they contact us. This role is located in Lancaster, SC, and is a full-time, on-site position.

Roles and Responsibilities

• Engage with consumers and healthcare professionals through phone, email, chat, and other support channels.
• Approach every interaction with professionalism, empathy, and active listening, demonstrating patience and a genuine commitment to providing an exceptional experience.
• Drive loyalty by educating the customer about our products, and highlighting benefits and programs about which they may not be aware.
• Maintain detailed and accurate records of customer interactions.
• Utilize problem-solving techniques to effectively address and resolve concerns.
• Collaborate with teams to ensure customer satisfaction and drive continuous improvement.
• Manage other duties as assigned.
• Regular attendance is required.
• Communicate effectively with other departments within the organization and function within a team environment.
• Perform other duties as may be required in meeting company objectives.

Minimum Requirements

• 2 years of experience in a professional customer service call center environment
• Typing speed of 40 wpm min (60+ wpm preferred)
• SAP, Five9, and Qualityze experience is a plus
• Proficient in Microsoft Office (Word, Excel and PowerPoint, SharePoint, OneNote and Microsoft Teams)
• Strong written and verbal communication skills
• Strong time management, organizational skills, and attention to detail
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment

Education and Experience

High school diploma or equivalent

Supervisory Responsibilities

None

Nutramax desires to provide a drug-free, healthful, and safe workplace. We hold a zero-tolerance policy for drug use. Employment is contingent upon successfully passing a preemployment background check, drug screen (subject to applicable law) and reading comprehension test.