Onsite Customer Support Advocate for Mobility Programs

Percepta LLC; Dearborn (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan

Paid time off

Tuition reimbursement

Training & Development programs

Employee Assistance Program

Employee discount

Job summary

Percepta LLC is seeking a Customer Service Representative to work onsite in Allen Park, Michigan. The role focuses on delivering exceptional support for an innovative new mobility program, assisting users via phone, video, or chat.

Qualified candidates have 3–5 years in customer service or related fields, with strong communication skills and tech-savviness. Percepta offers competitive benefits and a people-first culture in a dynamic automotive environment.

Qualifications

• High school diploma required; an associate or bachelor’s degree is a plus.
• 3–5 years of experience in customer service, training, public relations, public affairs, sales or marketing.
• Strong communication skills and comfort with technology and social media applications.

Responsibilities

• Deliver high-quality support in every member interaction to ensure a positive experience.
• Provide clear guidance and expert advice to members navigating the program.
• Diagnose issues and resolve with education, empowerment, and long-term understanding.
• Collaborate with legacy application owners to troubleshoot and resolve complex issues.
• Investigate and resolve billing and payment inquiries with accuracy and care.
• Own the end-to-end member experience and escalate appropriately when needed.
• Act as a trusted guide helping members navigate a technology-driven experience.
• Suggest improvements to enhance the program and member loyalty.

Skills

Communication skills

Tech-savvy

Social media familiarity

Education

High school diploma

Associate or Bachelor degree

Tools

Social media platforms

Job description

Percepta LLC is seeking a Customer Service Representative to work onsite in Allen Park, Michigan. The role focuses on delivering exceptional support for an innovative new mobility program, assisting users via phone, video, or chat.

Qualified candidates have 3–5 years in customer service or related fields, with strong communication skills and tech-savviness. Percepta offers competitive benefits and a people-first culture in a dynamic automotive environment.