Mobility Experience Specialist – Tech-Savvy Customer Guide

Percepta LLC; Dearborn (MI); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

FSA/HSA benefits

Vacation/Sick time

Tuition reimbursement

Employee Assistance Program

Employee Discount Program

Percepta College training

Job summary

Percepta LLC is seeking a Customer Experience Specialist in Dearborn, MI. You will guide members through a mobility-support program via phone, video chat, or online chat, delivering exceptional service and building long-term loyalty.

The role emphasizes diagnosing issues, teaching solutions, and elevating the member experience through proactive problem solving and relationship-building within a collaborative team.

Qualifications

• High School Diploma required; associates or bachelor’s degree preferred.
• 3-5 years of experience in training, public relations, public affairs, sales, marketing or customer service.
• Excellent communication skills across phone, video chat, and written forms.

Responsibilities

• Deliver exceptional member experiences in every interaction.
• Provide insightful, guided support and resolve issues with teaching.
• Collaborate with legacy app owners for troubleshooting and resolution.
• Research and resolve billing or payment issues to ensure a delighted member experience.
• Suggest ideas and enhancements to improve the program’s value and loyalty.

Skills

Communication

Customer service

Phone & video chat

Written communication

Multitasking

Empathy

Problem solving

Relationship building

Team collaboration

Adaptability

Education

High School Diploma

Associate's Degree

Bachelor’s Degree preferred

Tools

Social media platforms

Job description

Percepta LLC is seeking a Customer Experience Specialist in Dearborn, MI. You will guide members through a mobility-support program via phone, video chat, or online chat, delivering exceptional service and building long-term loyalty.

The role emphasizes diagnosing issues, teaching solutions, and elevating the member experience through proactive problem solving and relationship-building within a collaborative team.