Bilingual Spanish Customer Service Advocate – Onsite Auto

Percepta LLC; Allen Park (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Paid vacation/sick time

Tuition Reimbursement and Training & [

Employee Assistance Program

Employee Discount Program

Job summary

Percepta LLC is seeking a Bilingual Spanish Customer Service Representative to work onsite in Allen Park, Michigan. You will deliver exceptional customer service through multiple channels, guiding members and resolving issues with a tech-forward program.

You should be fluent in Spanish and English, have 3–5 years of relevant experience, and be comfortable using social media and various software tools. Percepta offers comprehensive benefits and a people-first culture.

Qualifications

• High school diploma required; associate or bachelor's degree is a plus.
• Fluent in Spanish and English (both written and verbal).
• 3–5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• Excellent communication skills in English and Spanish.
• Proficient with technology, software, and social platforms (Facebook, Twitter, Instagram, LinkedIn, Pinterest).

Responsibilities

• Deliver exceptional, relationship-driven member experiences in every interaction.
• Guide and educate members to navigate a modern, tech-driven platform.
• Provide knowledgeable, personalized support and clear guidance.
• Diagnose issues and resolve inquiries, teaching users to avoid future issues.
• Collaborate with teams to troubleshoot complex or escalated issues.
• Research and resolve billing, payment, and account concerns with care.
• Own the end-to-end member journey and determine best resolution path.

Skills

Bilingual Spanish-English

Customer service

Communication skills

Technology savvy

Social media fluency

Education

High school diploma

Associate or bachelor’s degree preferred

Job description

Percepta LLC is seeking a Bilingual Spanish Customer Service Representative to work onsite in Allen Park, Michigan. You will deliver exceptional customer service through multiple channels, guiding members and resolving issues with a tech-forward program.

You should be fluent in Spanish and English, have 3–5 years of relevant experience, and be comfortable using social media and various software tools. Percepta offers comprehensive benefits and a people-first culture.