Onsite Concierge Auto Support Specialist

Percepta LLC; Dearborn (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Tuition reimbursement

EAP

Employee discount

Job summary

Percepta LLC is hiring a Concierge Customer Service Representative to work onsite in Allen Park, MI. You will serve as the welcoming voice for a mobility-support program, delivering empathetic, high-touch guidance via phone, video, or online chat.

You will build trusted relationships, diagnose issues, and provide educational coaching while guiding members through a modern technology experience focused on accessibility and daily life improvements.

Qualifications

• High school diploma required; an associate or bachelor’s degree is a plus.
• 3–5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• A passion for exceptional customer service, the automotive industry, and cutting-edge technology.
• Excellent communication skills – both verbal and written.
• Savvy with the use of technology, software, and social media (Facebook, Twitter, Instagram, LinkedIn, Pinterest).

Responsibilities

• Deliver an exceptional, high-quality member experience in every interaction, serving as a trusted guide through a modern, innovative technology experience.
• Build strong, meaningful relationships with members by providing empathetic, high-touch support that fosters trust and loyalty.
• Provide clear, insightful guidance and hands-on support to members in need.
• Diagnose issues accurately and resolve them through effective coaching and education.
• Collaborate with legacy app owners to troubleshoot and drive timely resolution of complex issues.
• Investigate and resolve billing and payment inquiries with accuracy and attention to detail.
• Own the end-to-end member experience, making informed decisions on escalation and resolution to ensure satisfaction and retention.
• Proactively identify opportunities for improvement and contribute innovative ideas to enhance program excellence.

Skills

Customer service

Communication

Tech savvy

Education

High school diploma

Job description

Percepta LLC is hiring a Concierge Customer Service Representative to work onsite in Allen Park, MI. You will serve as the welcoming voice for a mobility-support program, delivering empathetic, high-touch guidance via phone, video, or online chat.

You will build trusted relationships, diagnose issues, and provide educational coaching while guiding members through a modern technology experience focused on accessibility and daily life improvements.