Onsite Customer Experience Specialist – Mobility Support

Percepta LLC; Allen Park (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Health Savings Account

Flexible Spending Account

401(k)

Paid holidays

Tuition reimbursement

Training & Development

Employee Assistance Program

Employee Discount

Job summary

Percepta LLC is hiring a Customer Service Representative to work onsite in Allen Park, Michigan. You will deliver high-quality support to members, guiding users through a social-media-based mobility program and resolving issues with empathy and knowledge.

The role emphasizes clear communication, collaboration with legacy systems, and ongoing improvements to boost satisfaction and loyalty in a fast-paced automotive tech environment.

Qualifications

• 3–5 years of customer service or related experience
• Strong written and verbal communication skills
• Interest in automotive industry and cutting-edge technology
• Proficient with social media applications and tech tools
• Ability to learn and troubleshoot new systems

Responsibilities

• Deliver high-quality support in every member interaction
• Provide clear guidance to members navigating the program
• Diagnose issues and resolve with education, empowerment, and long-term understanding
• Collaborate with legacy application owners to troubleshoot complex issues
• Investigate and resolve billing and payment inquiries accurately
• Own the end-to-end member experience and decisions on escalation
• Act as a trusted guide for a tech-driven user experience
• Suggest improvements to enhance satisfaction and loyalty

Skills

Customer service experience

Communication skills

Tech-savviness

Automotive industry interest

Education

High school diploma

Associate/Bachelor degree a plus

Tools

Facebook

Twitter

Instagram

LinkedIn

Pinterest

Job description

Percepta LLC is hiring a Customer Service Representative to work onsite in Allen Park, Michigan. You will deliver high-quality support to members, guiding users through a social-media-based mobility program and resolving issues with empathy and knowledge.

The role emphasizes clear communication, collaboration with legacy systems, and ongoing improvements to boost satisfaction and loyalty in a fast-paced automotive tech environment.