Onsite Automotive Customer Experience Specialist

Ttecjobs; Allen Park (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement

Job summary

Percepta is seeking an energetic Customer Service Representative to be on-site in Allen Park, Michigan, delivering high‑quality support for a mobility program via phone, video chat, or online messaging. You should have a high school diploma and 3–5 years in customer service or related fields, plus strong written and verbal communication.

The role requires tech-savviness with social media apps and a passion for automotive tech, with pay starting at $16 per hour and potentially up to $22 per hour,

Qualifications

• High school diploma required; an associate or bachelor’s degree is a plus.
• 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• A passion for exceptional customer service, the automotive Industry, and cutting-edge technology.
• Excellent communication skills – both verbal and written.
• Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest).

Responsibilities

• Deliver exceptional, high-quality support in every member interaction.
• Provide clear, thoughtful guidance to members navigating the program.
• Diagnose issues efficiently with a focus on education and long-term understanding.
• Collaborate with legacy application owners to troubleshoot complex issues.
• Investigate and resolve billing and payment inquiries with accuracy and care.

Skills

Customer service

Communication skills

Social media apps

Technology savviness

Education

High school diploma

Associate degree

Bachelor’s degree

Job description

Percepta is seeking an energetic Customer Service Representative to be on-site in Allen Park, Michigan, delivering high‑quality support for a mobility program via phone, video chat, or online messaging. You should have a high school diploma and 3–5 years in customer service or related fields, plus strong written and verbal communication.

The role requires tech-savviness with social media apps and a passion for automotive tech, with pay starting at $16 per hour and potentially up to $22 per hour,