Onsite Automotive Customer Experience Specialist

Talentify; Dearborn (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision/Life Insurance

401(k) Retirement Plan

Paid vacation & holidays

Tuition reimbursement

EAP

Employee discount

Perci Perks program

Job summary

Percepta is hiring a Customer Service Representative to be on site in Allen Park, Michigan. You will deliver high-quality support across a new mobility program via phone, video chat, or online messaging, guiding users with empathy and expertise.

Ideal candidates bring 3–5 years of customer service experience, strong communication skills, and a passion for automotive technology. Percepta offers comprehensive benefits, growth opportunities, and a collaborative, inclusive culture.

Qualifications

• High school diploma required; an associate or bachelor’s degree is a plus
• 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
• A passion for exceptional customer service, the automotive Industry, and cutting-edge technology
• Excellent communication skills – both verbal and written
• Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

Responsibilities

• Deliver exceptional, high-quality support in every member interaction, ensuring a positive and seamless experience.
• Provide clear, thoughtful guidance and expert advice to members navigating the program.
• Diagnose issues efficiently and resolve them with a focus on education, empowerment, and long-term understanding.
• Collaborate with legacy application owners to troubleshoot and resolve complex issues.
• Investigate and resolve billing and payment-related inquiries with accuracy and care.
• Own the end-to-end member experience, making sound judgment calls on escalation while ensuring timely and effective resolution.
• Act as a trusted guide, helping members confidently navigate an innovative, technology-driven experience.
• Contribute ideas and improvements that enhance the program and strengthen member satisfaction and loyalty.

Skills

Customer service

Communication

Tech savvy

Social media apps

Education

High school diploma

Associate or bachelor’s degree a plus

Tools

Facebook

Twitter

Instagram

LinkedIn

Pinterest

Job description

Percepta is hiring a Customer Service Representative to be on site in Allen Park, Michigan. You will deliver high-quality support across a new mobility program via phone, video chat, or online messaging, guiding users with empathy and expertise.

Ideal candidates bring 3–5 years of customer service experience, strong communication skills, and a passion for automotive technology. Percepta offers comprehensive benefits, growth opportunities, and a collaborative, inclusive culture.