Onsite Customer Success & Sales Rep - Spanish Preferred

Thompsongas Llc; Denver (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401k

Disability and life insurance

Paid time off

Daily Pay

Career development

Employee recognition

Bonus potential

Maternity and parental leave

Tuition reimbursement

Job summary

ThompsonGas is hiring a Customer Service Representative (Spanish Preferred) for an on-site role in Denver, CO. The candidate will handle inbound/outbound sales and support calls, perform data entry, and maintain accurate customer records, in a fast-paced environment.

The role emphasizes customer retention, new acquisition, and quality service, with opportunities to upsell products and improve the overall customer experience. This is an onsite position with benefits and growth potential.

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment.
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner.
• Flexible to work OT and weekends as needed during busy season.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up.
• Handle each call with a high level of professionalism, warmth and eagerness.
• Possess a working knowledge of all ThompsonGas products and service offerings.
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service.
• Provide timely and accurate information on customer order status.
• Lead outbound calling operations in effort to collect from past due customers.
• Enter and update customer account information in CARGAS and MPX systems.
• Process billing payments for walk-in customers.
• Responsible for processing driver daily paperwork.
• Other duties and projects as assigned

Skills

Customer service

Call center

Spanish preferred

Communication

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Microsoft Office

Job description

ThompsonGas is hiring a Customer Service Representative (Spanish Preferred) for an on-site role in Denver, CO. The candidate will handle inbound/outbound sales and support calls, perform data entry, and maintain accurate customer records, in a fast-paced environment.

The role emphasizes customer retention, new acquisition, and quality service, with opportunities to upsell products and improve the overall customer experience. This is an onsite position with benefits and growth potential.