Customer Support & Collections Specialist

Intelogix; Copperas Cove (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix in Texas is seeking a full-time Customer Service/Collections representative to handle inbound calls, perform outbound collection attempts, and guide customers toward resolving past-due balances while delivering top-notch service.

The role demands strong communication, reliability, and the ability to manage multiple windows/tabs during calls. Paid training is provided, with weekend hours possible.

Qualifications

• Excellent phone and communication skills.
• Ability to document interactions clearly.
• Comfort with making outbound calls and handling inquiries.
• Flexibility to work weekends and holidays.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Make outbound financial collection calls in addition to inbound calls to persuade past-due payments.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve issues and escalate complex problems as needed.

Skills

Customer service

Phone support

Communication skills

Problem solving

Education

High school diploma

Tools

CRM software

Windows OS

Job description

InteLogix in Texas is seeking a full-time Customer Service/Collections representative to handle inbound calls, perform outbound collection attempts, and guide customers toward resolving past-due balances while delivering top-notch service.

The role demands strong communication, reliability, and the ability to manage multiple windows/tabs during calls. Paid training is provided, with weekend hours possible.