Bilingual Customer Service Specialist (Spanish/English) — Onsite

Intelogix; Winston-Salem (NC); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix is hiring a Bilingual Customer Service Representative for an onsite role in Winston-Salem, NC. The position offers paid training, comprehensive benefits, and career advancement opportunities.

You will handle customer inquiries, process payments, and coordinate with other departments to resolve issues while maintaining product knowledge and high service standards. The ideal candidate is fluent in English and Spanish, 18+ years old, and demonstrates excellent communication, reliability,

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Fluent in English and Spanish.
• Excellent communication skills, both oral and written.
• Strong attendance record and reliability.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Process credit card payments over the phone or via Storefront for new and existing customers.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

Skills

Bilingual English/Spanish

Communication skills

Customer service

Attendance

Education

High School Diploma or equivalent

Job description

InteLogix is hiring a Bilingual Customer Service Representative for an onsite role in Winston-Salem, NC. The position offers paid training, comprehensive benefits, and career advancement opportunities.

You will handle customer inquiries, process payments, and coordinate with other departments to resolve issues while maintaining product knowledge and high service standards. The ideal candidate is fluent in English and Spanish, 18+ years old, and demonstrates excellent communication, reliability,