Onsite Customer Service & Shipping Coordinator

FXI; Tupelo (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

FXI in Tupelo, MS is hiring a Customer Service Representative for onsite duties including order entry, invoicing, and shipping support. You will answer calls and emails, process orders, and coordinate with production to ensure timely delivery.

The role requires at least two years of customer service experience, proficiency in Microsoft Office and SAP, and strong English written and verbal communication skills. High school diploma required; associate degree preferred.

Qualifications

• At least two years of customer service experience.
• Proficient in Microsoft Office and Excel.
• Excellent English written and verbal communication skills.
• SAP experience.
• High school diploma required; an Associate degree is preferred.

Responsibilities

• Receive and enter customer orders by phone, fax, or electronic means.
• Discuss delivery times and address customer questions or concerns.
• Create sales order numbers and communicate with customers.
• Relay orders to production and management to ensure timely fulfillment.
• Prepare shipping papers for loads and coordinate driver dispatch for shipments.
• Maintain logs of drop trailers and shipments and document customer interactions.

Skills

Excel

Data entry

Customer service

English communication

Microsoft Office proficiency

SAP Experience

Education

High school diploma

Associate degree

Tools

SAP

Microsoft Office

Job description

FXI in Tupelo, MS is hiring a Customer Service Representative for onsite duties including order entry, invoicing, and shipping support. You will answer calls and emails, process orders, and coordinate with production to ensure timely delivery.

The role requires at least two years of customer service experience, proficiency in Microsoft Office and SAP, and strong English written and verbal communication skills. High school diploma required; associate degree preferred.