Onsite Customer Service & Order Specialist

FXI; Verona (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

FXI in Tupelo, Mississippi is seeking a Customer Service Representative to handle order entry, invoicing, and shipping tasks. You will respond to calls and emails to take orders, address inquiries, resolve complaints, and troubleshoot issues.

Ideal candidates have at least two years of customer service experience, proficiency in Microsoft Office and SAP, and strong data entry and communication skills. High school education is required, with an associate degree preferred.

Qualifications

• Two years of customer service experience.
• Proficient in Microsoft Office and data entry.
• SAP experience is preferred.
• Fluent English communication.

Responsibilities

• Receive customer orders by telephone, fax, and other electronic means and enter data.
• Discuss delivery times, issues, and handle customer concerns.
• Create sales order numbers for orders and communicate with customers.
• Communicate and distribute orders to production and plant management.
• Create shipping papers for loads.
• Contact and dispatch drivers for shipments posting time in and out for each shipment.
• Keeping log on drop trailers & shipments
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills

MS Office & Excel

Data entry

English writing

Customer service

SAP

Education

High school diploma

Associate degree preferred

Job description

FXI in Tupelo, Mississippi is seeking a Customer Service Representative to handle order entry, invoicing, and shipping tasks. You will respond to calls and emails to take orders, address inquiries, resolve complaints, and troubleshoot issues.

Ideal candidates have at least two years of customer service experience, proficiency in Microsoft Office and SAP, and strong data entry and communication skills. High school education is required, with an associate degree preferred.