Customer Service Representative

FXI; Tupelo (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

FXI in Tupelo, MS is hiring a Customer Service Representative for onsite duties including order entry, invoicing, and shipping support. You will answer calls and emails, process orders, and coordinate with production to ensure timely delivery.

The role requires at least two years of customer service experience, proficiency in Microsoft Office and SAP, and strong English written and verbal communication skills. High school diploma required; associate degree preferred.

Qualifications

• At least two years of customer service experience.
• Proficient in Microsoft Office and Excel.
• Excellent English written and verbal communication skills.
• SAP experience.
• High school diploma required; an Associate degree is preferred.

Responsibilities

• Receive and enter customer orders by phone, fax, or electronic means.
• Discuss delivery times and address customer questions or concerns.
• Create sales order numbers and communicate with customers.
• Relay orders to production and management to ensure timely fulfillment.
• Prepare shipping papers for loads and coordinate driver dispatch for shipments.
• Maintain logs of drop trailers and shipments and document customer interactions.

Skills

Excel

Data entry

Customer service

English communication

Microsoft Office proficiency

SAP Experience

Education

High school diploma

Associate degree

Tools

SAP

Microsoft Office

Job description

Job Title: Customer Service Representative

Location: Tupelo

Job Type: Onsite

Reports To: Operations Manager

Direct Reports: N/A

Company Overview:

At FXI, we are shaping the future of foam innovation across multiple industries, including Bedding, Furniture, Healthcare, Transportation, and more. Backed by advanced research, innovative manufacturing, and a strong culture of achievement, we deliver solutions trusted throughout North America. From raw materials to finished products, our innovations impact countless everyday applications. If you are looking to make a meaningful impact with an industry leader, FXI is the place to grow your career.

Position Overview:

The Customer Service Representative is responsible for order entry, invoice, and other shipping duties required in the shipment of products. Also answer incoming calls and e-mails to take orders, answer inquiries, address complaints, and troubleshoot problems.

Responsibilities:

• Receive customer orders by telephone, fax, and other electronic means and enter data.
• Discuss delivery times, issues, and handle customer concerns.
• Create sales order numbers for orders and communicate with customers.
• Communicate and distribute orders to production and plant management.
• Create shipping papers for loads.
• Contact and dispatch drivers for shipments posting time in and out for each shipment.
• Keeping log on drop trailers & shipments
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Knowledge, Skills, Experience:

• Knowledge in Microsoft Office and Excel
• Excellent data entry skills necessary.
• Communicate in English, legibly and effectively in writing. Understand written sentences and paragraphs in work related documents.
• Proficient in English with excellent verbal communication and written skills
• Two years' customer service experience.
• SAP Experience.

Education / Certifications:

High school education required; Associate degree preferred.

Our Commitment to a Diverse Workforce:

FXi is an Equal Opportunity Employer. FXI does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or based on any individual's membership in any group or class protected by applicable federal, state, or local laws. We support workplace diversity. We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.