Onsite Customer Service & Sales Specialist — Growth & Perks

Thompsongas; Barnum Township (MN); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401k eligibility

Life insurance

Paid time off

Career development

Bonus potential

Maternity leave

Job summary

ThompsonGas in Barnum, MN is seeking a Customer Service Representative to support growth through customer retention and acquisition. This onsite role requires handling inbound and outbound calls, data entry, and delivering a high level of service with professionalism and warmth.

The position emphasizes product knowledge, accurate order information, and timely responses in a fast-paced environment. 3+ years of CS experience preferred; degree or equivalent required; OT may be needed during busy

Qualifications

• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
• Excellent computer skills including Microsoft Office and data entry skills
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
• Flexible to work OT during the busy season

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
• Address customer issues and respond to all inquiries including pricing, billing, products, grievances and new account set-up
• Handle each call with a high level of professionalism, warmth and eagerness
• Possess a working knowledge of all ThompsonGas products and service offerings
• Lead outbound calling operations in effort to collect from past due customers
• Enter and update customer account information in CARGAS and MPXsystems
• Process billing payments for walk-in customers
• Responsible for processing driver daily paperwork
• Other duties as assigned

Skills

Communication skills

Data entry

Multi-tasking

Organization

Ownership

OT availability

MS Office

Sales experience

Education

Degree or equivalent

Tools

CARGAS

MPX systems

Job description

ThompsonGas in Barnum, MN is seeking a Customer Service Representative to support growth through customer retention and acquisition. This onsite role requires handling inbound and outbound calls, data entry, and delivering a high level of service with professionalism and warmth.

The position emphasizes product knowledge, accurate order information, and timely responses in a fast-paced environment. 3+ years of CS experience preferred; degree or equivalent required; OT may be needed during busy