Sales-Driven Customer Service Rep (Onsite)

Thompsongas; Waynesboro (GA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with immediate eligibility

Paid time off

Daily Pay Option

Career development

Quarterly bonus potential

Parental leave

Tuition reimbursement

Job summary

ThompsonGas is seeking a Customer Service Representative for an onsite role in Waynesboro, GA. You will handle inbound and outbound calls, support customer retention, and contribute to new customer acquisition while maintaining a high level of service.

The position requires a degree or equivalent experience, 3+ years of CS experience (call center a plus), and strong communication and data-entry skills. MS Office proficiency is expected, with occasional OT and weekend work during busy season.

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.

Responsibilities

• Handle inbound and outbound calls to uncover sales and service opportunities.
• Evaluate sales methods to meet current customer needs and develop potential business leads.
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up.
• Handle each call with a high level of professionalism, warmth and eagerness.
• Enter and update customer account information in CARGAS and MPXsystems.
• Process billing payments for walk-in customers and manage driver daily paperwork.

Skills

Customer service

Call center experience

Upselling

Data entry

Microsoft Office

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas is seeking a Customer Service Representative for an onsite role in Waynesboro, GA. You will handle inbound and outbound calls, support customer retention, and contribute to new customer acquisition while maintaining a high level of service.

The position requires a degree or equivalent experience, 3+ years of CS experience (call center a plus), and strong communication and data-entry skills. MS Office proficiency is expected, with occasional OT and weekend work during busy season.