Onsite Customer Experience & Sales Specialist

Thompsongas; Laytonville (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with immediate eligibility

Disability insurance

Paid time off

Daily Pay

Career development

Employee recognition

Quarterly bonus

Maternity/Parental leave

Tuition reimbursement

Job summary

ThompsonGas in Laytonville, CA is hiring a Customer Service Representative to handle inbound and outbound calls, support sales and customer service, and perform data entry with accuracy. This full-time, onsite role requires a proactive, customer-focused approach and the ability to manage multiple tasks in a fast-paced environment.

You will work with ThompsonGas products, process payments, update accounts in CARGAS and MPXsystems, and contribute to customer retention and new account growth.

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (call center preferred).
• Sales experience with upselling in a competitive environment.
• Excellent written and verbal communication with customers.
• Strong computer skills and data entry ability.

Responsibilities

• Handle inbound and outbound sales and customer support calls.
• Enter and update customer account information in CARGAS and MPXsystems.
• Process billing payments for walk-in customers.
• Provide timely information on order status and delivery.
• Support pricing, billing, and product inquiries with professionalism.

Skills

Communication

Data entry

Microsoft Office

Multi-tasking

Phone skills

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas in Laytonville, CA is hiring a Customer Service Representative to handle inbound and outbound calls, support sales and customer service, and perform data entry with accuracy. This full-time, onsite role requires a proactive, customer-focused approach and the ability to manage multiple tasks in a fast-paced environment.

You will work with ThompsonGas products, process payments, update accounts in CARGAS and MPXsystems, and contribute to customer retention and new account growth.