Onsite Customer Service Pro: Training, Growth & Benefits

Uline; Tacoma (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline is seeking a Customer Service Representative to build strong customer relationships, provide solutions, and deliver legendary service. This on-site, full-time role offers growth and a path to long-term career success in a family-owned company with extensive training and tools.

You will handle orders, answer questions about products, pricing and shipping, and assist customers via phone, email and chat. A high school diploma is required, with a bachelor's preferred; training is provided.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train you.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem solving

Active listening

Communication skills

Willingness to learn

Education

High school diploma

Bachelor's degree preferred

Job description

Uline is seeking a Customer Service Representative to build strong customer relationships, provide solutions, and deliver legendary service. This on-site, full-time role offers growth and a path to long-term career success in a family-owned company with extensive training and tools.

You will handle orders, answer questions about products, pricing and shipping, and assist customers via phone, email and chat. A high school diploma is required, with a bachelor's preferred; training is provided.