Customer Support Specialist — Growth, Training & Impact

Uline; Hudson (WI); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Paid holidays

Tuition assistance program

Job summary

Uline, a family-owned company in Hudson, WI, is seeking a Customer Support Specialist to build lasting customer relationships, provide timely solutions and deliver legendary service. This on-site, full-time position emphasizes exceptional training and long-term career growth.

You will process orders, answer product questions, and assist customers with online ordering while collaborating with a team known for its strong support and employee-centric benefits.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem solving

Listening skills

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned company in Hudson, WI, is seeking a Customer Support Specialist to build lasting customer relationships, provide timely solutions and deliver legendary service. This on-site, full-time position emphasizes exceptional training and long-term career growth.

You will process orders, answer product questions, and assist customers with online ordering while collaborating with a team known for its strong support and employee-centric benefits.