Customer Service Specialist - Training, Growth & Benefits

Uline; Waukegan (IL); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Tuition Assistance Program

On-site fitness center

Café options

Job summary

Uline, Kenosha Branch, is seeking a Customer Service Representative to build customer relationships, provide solutions and deliver legendary service. Join a family-owned company with exceptional training and tools for long-term career success.

Responsibilities include processing orders, becoming a product and solutions expert, and building relationships via phone, email and chat. We offer strong benefits and growth opportunities in a fast-paced environment.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem‑solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world‑class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Listening

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, Kenosha Branch, is seeking a Customer Service Representative to build customer relationships, provide solutions and deliver legendary service. Join a family-owned company with exceptional training and tools for long-term career success.

Responsibilities include processing orders, becoming a product and solutions expert, and building relationships via phone, email and chat. We offer strong benefits and growth opportunities in a fast-paced environment.