Onsite Customer Service Pro II – Orders, ERP Expert

IP Corporation; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Generous PTO

401(k) with company match

Job summary

IP Corporation is seeking a Customer Service Representative II in Vadnais Heights, MN to manage orders, respond to inquiries, and coordinate with Sales, Supply Chain, and Operations. The role emphasizes accuracy, ownership, and proactive communication with customers and internal teams.

The position supports order-to-cash workflows, maintains ERP/CRM data integrity, and may assist in onboarding CSR I team members, contributing to a high-performing, customer-first service organization.

Qualifications

• High school diploma or equivalent required.
• 2-4 years of experience in customer service, order management, or related role.
• Experience with ERP systems such as SAP, Oracle, or similar.
• Proficiency with Microsoft Office tools.

Responsibilities

• Process and manage customer orders with a high level of accuracy and ownership.
• Serve as a primary point of contact for assigned customer accounts.
• Respond to customer inquiries related to orders, products, pricing, and delivery timelines.
• Coordinate with internal teams to ensure timely and accurate order fulfillment.
• Monitor order status and proactively communicate updates or potential issues.
• Resolve order discrepancies, billing concerns, and service issues independently when possible.
• Maintain accurate customer and order data within ERP and CRM systems.
• Identify opportunities to improve processes and enhance customer experience.
• Support onboarding and training of Customer Service Representative I team members as needed.

Skills

Customer service processes

Order management

Communication

Problem solving

Multi-tasking

Cross-functional collaboration

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

SAP

Oracle

MS Office

Job description

IP Corporation is seeking a Customer Service Representative II in Vadnais Heights, MN to manage orders, respond to inquiries, and coordinate with Sales, Supply Chain, and Operations. The role emphasizes accuracy, ownership, and proactive communication with customers and internal teams.

The position supports order-to-cash workflows, maintains ERP/CRM data integrity, and may assist in onboarding CSR I team members, contributing to a high-performing, customer-first service organization.