Customer Support & Order Fulfillment Specialist

IP Corporation; Nashville (TN); Sur place; USD 33 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision Insurance

Generous PTO

401(k) with company match

Résumé du poste

IP Corporation in Nashville is seeking a Customer Support Specialist to handle inquiries, support orders, and coordinate with Sales, Supply Chain, and Operations. The role emphasizes accuracy, proactive communication, and problem resolution to maintain high customer satisfaction.

The position requires 2–4 years in customer support, experience with ERP/CRM systems (SAP, Oracle, Salesforce or similar), and strong attention to detail. Salary is hourly and benefits include strong PTO and 401(k).

Qualifications

• Experience in customer support or related roles.
• Proficiency with ERP/CRM systems and data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Handle customer inquiries related to orders, products, pricing, and delivery timelines.
• Process and support orders with accuracy and attention to detail.
• Coordinate with internal teams to ensure timely order fulfillment.
• Monitor order status and communicate updates to customers proactively.
• Resolve billing issues and service-related concerns.

Connaissances

Communication skills

Multitasking

Problem solving

Formation

High school diploma or equivalent

Associate or Bachelor's degree preferred

Outils

SAP

Oracle

Salesforce

Description du poste

IP Corporation in Nashville is seeking a Customer Support Specialist to handle inquiries, support orders, and coordinate with Sales, Supply Chain, and Operations. The role emphasizes accuracy, proactive communication, and problem resolution to maintain high customer satisfaction.

The position requires 2–4 years in customer support, experience with ERP/CRM systems (SAP, Oracle, Salesforce or similar), and strong attention to detail. Salary is hourly and benefits include strong PTO and 401(k).