Onsite Customer Service Lead – Key Accounts & Orders (ERP)

Thomson Power Systems; Simi Valley (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Retirement Plan with CompanyMatch

Paid Time Off and Holidays

Life and AD&D Insurance

Tuition Assistance

HSA/Health Care FSA

Job summary

Regal Rexnord is seeking a Customer Service Representative II to manage key accounts, ensure precise order processing in ERP, and coordinate with Sales, Planning, Production, Logistics, and Quality teams. You will maintain customer data and meet performance metrics to uphold high customer satisfaction.

Experience in manufacturing or distribution, strong communication, and ERP/CRM proficiency are essential. This onsite role supports a broad range of products and services with comprehensive

Qualifications

• High school diploma or equivalent required. Bachelor’s degree in Business, Management, Supply Chain, or a related discipline is a plus but not required.
• 3–5 years of hands‑on experience in a customer service, order management, account support, or related role within a manufacturing, distribution, or logistics.
• Demonstrated experience managing customer orders end‑to‑end, including order entry, tracking, issue resolution, and customer communication.
• Proficient in Microsoft suite skills and basic internet searching.
• Customer focused, self-starter and creative thinking.
• Excellent verbal and written communication skills.
• Restrictions imposed by federal export control laws may limit this job opportunity to U.S. Persons.

Responsibilities

• Serve as the primary point of contact for assigned key customer accounts and market segments.
• Process customer orders accurately and timely in the ERP system, ensuring compliance with pricing, specifications, and policies.
• Monitor order status end‑to‑end and proactively communicate updates, changes, or delays to customers.
• Resolve customer inquiries and service issues efficiently, coordinating with internal teams as needed.
• Escalate complex or high‑risk issues appropriately while maintaining ownership through resolution.
• Collaborate cross‑functionally with Sales, Planning, Production, Logistics, and Quality to support customer requirements.
• Maintain accurate customer data, pricing, and documentation within ERP/CRM systems.
• Meet established performance metrics, including order accuracy, responsiveness, and customer satisfaction.
• Apply advanced product, system, and process knowledge to manage complex accounts independently.
• Demonstrate professionalism, accountability, and adherence to company policies and service standards.
• Other duties as assigned.

Skills

Customer service

MS Office

Communication

Problem solving

Education

High school diploma

Bachelor's degree

Tools

ERP system

CRM system

Job description

Regal Rexnord is seeking a Customer Service Representative II to manage key accounts, ensure precise order processing in ERP, and coordinate with Sales, Planning, Production, Logistics, and Quality teams. You will maintain customer data and meet performance metrics to uphold high customer satisfaction.

Experience in manufacturing or distribution, strong communication, and ERP/CRM proficiency are essential. This onsite role supports a broad range of products and services with comprehensive