Hybrid CSR II: Customer Support & Career Growth

ManpowerGroup; Saint Paul (MN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Contract-to-hire opportunity

Hybrid schedule

Structured training timeline

Remote option after training

Job summary

ManpowerGroup is seeking a Customer Service Representative II in Arden Hills, MN to support customer communications and sales, acting as the main contact from first call to final page resolution.

The role includes triaging calls, routing requests to the sales force, and maintaining quality standards. It offers a contract-to-hire path, partial onsite work with potential remote options after training, and a structured training plan.

Qualifications

• HS Diploma or GED required.
• 1 year with an Associate in Arts degree or equivalent combination of education and work experience.
• Experience using Microsoft Teams and Outlook.
• Ability to handle high call volume while staying organized, accurate and professional.
• Strong communication skills and attention to procedure when triaging and routing requests.

Responsibilities

• Triage and respond to external customer and sales rep calls.
• Send messages from internal and external customers to the sales force using pagers, cell phones, home phones, and other approved methods
• Escalate and close pages via backups when required
• Maintain a professional presence in all situations by asking and providing information according to established procedures
• Support Quality Systems duties by building quality into daily work and maintaining compliance with all quality requirements

Skills

Microsoft Teams

Outlook

Communication

Call handling

Education

HS Diploma/GED

1 year with an associate in arts/degree

Tools

Microsoft Teams

Outlook

Job description

ManpowerGroup is seeking a Customer Service Representative II in Arden Hills, MN to support customer communications and sales, acting as the main contact from first call to final page resolution.

The role includes triaging calls, routing requests to the sales force, and maintaining quality standards. It offers a contract-to-hire path, partial onsite work with potential remote options after training, and a structured training plan.