CSR II: Order Entry & Customer Care Pro

Patterson Companies Careers; Missouri; Hybrid; USD 24,000 - 31,000; Full time

Job summary

Patterson Companies Careers in Missouri seeks a Customer Service Representative II to assist internal and external customers and sales representatives with order entry. The role emphasizes accuracy, timely responses, and cross-functional collaboration.

The CSR II will process orders, maintain records, generate reports, and monitor shipments while ensuring compliance with company policies. Minimal travel may be required; opportunity for growth within a collaborative office setting.

Qualifications

• High School Degree or equivalent.
• Exceptional customer service and organizational skills.
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills.
• General computer proficiency including knowledge of MS Office.

Responsibilities

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, facility records, and document all customer interaction.
• Generation of reports
• Monitor scheduled shipment dates to ensure timely delivery.
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
• Gain understanding of and adhere to Accounts Receivables policies and practices.
• Verify price and terms in accordance with standard procedures and customer profitability profiles.
• Multitask and work within multiple computer systems and communication platforms simultaneously.
• Maintain a current knowledge of company products, policies and procedures.
• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
• Identify customer requirements and expectations in order to recommend specific products and/or solutions.

Skills

Customer service

Organizational skills

Attention to detail

Verbal communication

Written communication

Education

High School Diploma or equivalent

Associate’s Degree or equivalent

Tools

MS Office

SAP

Job description

Patterson Companies Careers in Missouri seeks a Customer Service Representative II to assist internal and external customers and sales representatives with order entry. The role emphasizes accuracy, timely responses, and cross-functional collaboration.

The CSR II will process orders, maintain records, generate reports, and monitor shipments while ensuring compliance with company policies. Minimal travel may be required; opportunity for growth within a collaborative office setting.