Senior Customer Service Specialist - Order-to-Cash

Interplastic Corporation; Saint Paul (MN); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

401(k) with company match

Generous PTO

Job summary

Interplastic Corporation, based in St. Paul, MN, is seeking a Customer Service Representative II to manage orders, support customers, and collaborate with Sales, Supply Chain, and Operations. This role emphasizes accuracy, ownership, and smooth cross-functional communication.

The position requires 2–4 years in customer service and ERP experience; associate or Bachelor's degree is preferred. Join a team dedicated to reliable service and continuous improvement.

Qualifications

• High school diploma or equivalent required.
• 2-4 years of experience in customer service, order management, or a related role.
• Experience working with ERP systems such as SAP, Oracle, or similar.
• Proficiency with Microsoft Office tools.
• Excellent communication and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while collaborating with cross-functional teams.
• Associate or bachelor's degree preferred.
• Manufacturing or distribution experience preferred.

Responsibilities

• Process and manage customer orders with a high level of accuracy and ownership.
• Serve as a primary point of contact for assigned customer accounts.
• Respond to customer inquiries related to orders, products, pricing, and delivery timelines.
• Coordinate with internal teams to ensure timely and accurate order fulfillment.
• Monitor order status and proactively communicate updates or potential issues.
• Resolve order discrepancies, billing concerns, and service issues independently when possible.
• Maintain accurate customer and order data within ERP and CRM systems.
• Identify opportunities to improve processes and enhance customer experience.
• Support onboarding and training of Customer Service Representative I team members as needed.

Skills

Customer service

Order management

Communication skills

Attention to detail

Multitasking

Independent work

Education

High school diploma

Associate or bachelor's degree preferred

Tools

ERP systems (SAP, Oracle)

Microsoft Office

Job description

Interplastic Corporation, based in St. Paul, MN, is seeking a Customer Service Representative II to manage orders, support customers, and collaborate with Sales, Supply Chain, and Operations. This role emphasizes accuracy, ownership, and smooth cross-functional communication.

The position requires 2–4 years in customer service and ERP experience; associate or Bachelor's degree is preferred. Join a team dedicated to reliable service and continuous improvement.