Senior Key Account CSR: ERP Order & Support

API Delevan, Inc.; Simi Valley (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision and Prescription Drug Coverage

Spending accounts (HSA, Health Care FS

Paid Time Off and Holidays

401k Retirement Plan with Matching

Life and AD&D Insurance

Paid Leaves

Tuition Assistance

Job summary

Regal Rexnord is seeking a Customer Service Representative II to manage key customer accounts and market segments. You will ensure accurate order processing and effective issue resolution, coordinating with Sales, Planning, Production, and Logistics to meet customer satisfaction targets.

This onsite role requires experience in order management and ERP systems, strong communication, and a focus on service quality.

Qualifications

• High school diploma or equivalent required.
• 3–5 years in a customer service, order management, or related role in manufacturing, distribution, or logistics.
• Proven ability to manage orders end-to-end including entry, tracking, and communication.
• Proficiency in MS Office and basic internet searching.
• Customer-focused, self-starter with strong communication skills.

Responsibilities

• Serve as the primary point of contact for assigned key customer accounts and market segments.
• Process customer orders accurately and timely in the ERP system, ensuring pricing and policies.
• Monitor order status end-to-end and proactively communicate updates to customers.
• Resolve customer inquiries and service issues with internal teams.
• Escalate high‑risk issues while maintaining ownership through resolution.
• Collaborate with Sales, Planning, Production, Logistics, and Quality to support requirements.
• Maintain accurate customer data and pricing in ERP/CRM systems.
• Meet performance metrics for order accuracy, responsiveness, and satisfaction.
• Demonstrate professionalism and adherence to company policies.

Skills

Customer service

Order management

ERP systems

MS Office

Communication

Education

High school diploma or equivalent

Bachelor’s degree in Business/Management/related field (plus)

Tools

ERP system

Job description

Regal Rexnord is seeking a Customer Service Representative II to manage key customer accounts and market segments. You will ensure accurate order processing and effective issue resolution, coordinating with Sales, Planning, Production, and Logistics to meet customer satisfaction targets.

This onsite role requires experience in order management and ERP systems, strong communication, and a focus on service quality.