Customer Experience Specialist

Kedia Corporation; Tupelo (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

A global company is seeking an individual for a customer service role in Tupelo, Mississippi. This position involves assisting customers with inquiries and complaints, maintaining detailed records of interactions, and using various technologies, such as CRM software and autodialers. Ideal candidates should possess strong communication and problem-solving skills. This role offers a fast-paced and challenging environment with opportunities for growth.

Qualifications

• Experience in customer service and dealing with complaints.
• Ability to use contact center and CRM software effectively.
• Knowledge of customer needs assessment.

Responsibilities

• Confer with customers to provide information about products.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing complaints.

Skills

Customer service skills

Communication skills

Problem-solving skills

Tools

Avaya software

Microsoft Outlook

Microsoft Excel

Job description

A global company is seeking an individual for a customer service role in Tupelo, Mississippi. This position involves assisting customers with inquiries and complaints, maintaining detailed records of interactions, and using various technologies, such as CRM software and autodialers. Ideal candidates should possess strong communication and problem-solving skills. This role offers a fast-paced and challenging environment with opportunities for growth.