Customer Experience Specialist — Problem Solver

Snelling, Llc; Tupelo (MS); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Team-oriented environment

Job summary

Snelling, Llc in Tupelo, MS is hiring for a customer service focused role. You will answer and make calls, emails and chats with confidence and professionalism, helping customers find solutions.

We value strong communication, reliability and a problem-solving mindset. Training on our systems is provided and you will work with a supportive team to ensure every interaction is better than the last.

Qualifications

• Customer service or people-facing experience preferred, not required.
• Strong communication skills: clear, confident, respectful.
• Basic computer skills; training on our systems will be provided.
• Reliable and able to turn frustrated customers into satisfied ones.

Responsibilities

• Answer and make calls, emails, and chats with confidence and professionalism.
• Help customers find solutions—not just answers.
• Follow up to ensure problems are fully resolved.
• Keep clear, accurate records so nothing falls through the cracks.
• Work with a team that supports each other and improves daily.
• Make every interaction better than the one before.

Skills

Communication skills

Problem solving

Reliability

Team player

Basic computer skills

Job description

Snelling, Llc in Tupelo, MS is hiring for a customer service focused role. You will answer and make calls, emails and chats with confidence and professionalism, helping customers find solutions.

We value strong communication, reliability and a problem-solving mindset. Training on our systems is provided and you will work with a supportive team to ensure every interaction is better than the last.