Onsite Customer Service & Invoicing Specialist

Talentify; Carteret (NJ); On-site; USD 60,174,000 - 63,039,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Job summary

A Customer Service Specialist position is available in Carteret, NJ, contracted to hire and fully onsite. The role focuses on order processing, invoicing based on bills of lading, and proactive customer service via email and phone. Candidates will coordinate with warehouse teams and use Excel for reporting.

The role requires data entry accuracy, strong Excel skills (Pivot Tables, VLOOKUP), and reliable on-site presence five days a week. Benefits include medical, dental, vision, and 401(k).

Qualifications

• Strong computer literacy with the ability to manage email communication with customers.
• Proficiency in Microsoft Excel, including data entry, Pivot Tables, and VLOOKUP.
• Experience creating invoices based on bills of lading and other shipping documentation.
• Customer service skills with the ability to handle inbound and outbound calls in a professional manner.
• Accuracy and attention to detail in data entry, invoice entry, and order creation.
• Ability to coordinate orders with the warehouse and follow established operational procedures.
• Reliability and willingness to work on site in an office setting five days per week.
• Experience working with bills of lading in a distribution, logistics, or shipping environment.
• Background in customer service or administrative support in an office or operations-focused role.
• Comfort working with upgraded or evolving software and systems in a global organization.
• Strong organizational skills and the ability to manage multiple orders and invoices simultaneously.
• Clear written and verbal communication skills for interacting with customers and internal stakeholders.

Responsibilities

• Communicate with customers via email in a professional and timely manner to address orders, inquiries, and discrepancies.
• Create accurate invoices based on bills of lading and ensure all supporting documentation is complete.
• Mail invoices to customers and verify that all billing information is properly recorded and filed.
• Create and submit orders to the warehouse to ensure timely picking, packing, and shipping of products.
• Perform data entry in Excel to maintain order, invoice, and customer information with a high level of accuracy.
• Use Excel functions such as Pivot Tables and VLOOKUP to compile and analyze data for reporting and to support the General Manager with operational insights.
• Handle inbound and outbound calls to customers to discuss order details, resolve discrepancies, and confirm order status.
• Place customer orders and promptly generate corresponding invoices in alignment with established procedures.
• Maintain organized records of bills of lading, invoices, and order documents to support efficient operations and audits.
• Collaborate with internal teams in the distribution facility to ensure orders are processed correctly and on schedule.
• Demonstrate reliability by consistently working on site in the office and being available to support daily business operations.

Skills

Data entry

Excel

Invoices

Bills of Lading

Customer service

On-site

Warehouse coordination

Phone & email support

Attention to detail

Multiple orders

Communication

Tools

Pivot Tables

VLOOKUP

Job description

A Customer Service Specialist position is available in Carteret, NJ, contracted to hire and fully onsite. The role focuses on order processing, invoicing based on bills of lading, and proactive customer service via email and phone. Candidates will coordinate with warehouse teams and use Excel for reporting.

The role requires data entry accuracy, strong Excel skills (Pivot Tables, VLOOKUP), and reliable on-site presence five days a week. Benefits include medical, dental, vision, and 401(k).