On-Site Warehouse Customer Care Specialist

GEODIS; Northern (KY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid holidays

On-site work

Pay on demand

Job summary

GEODIS is seeking a Warehouse Customer Service Representative to support customers by phone, email, or in person, process orders, resolve billing questions, and coordinate shipments from our Keasbey, NJ location.

This on-site, full-time role requires at least six months of related experience, familiarity with AS/400 or WMS, and proficiency with Outlook, Word, and Excel. Competitive hourly pay and benefits are provided.

Qualifications

• Minimum 6 months related experience and/or training.
• Experience with AS/400 operating systems and warehouse management systems preferred.
• PC literate with experience with Microsoft Outlook, Word, and Excel.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.

Responsibilities

• Interacts with customers by phone, email, or in person and receives orders or changes in service.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.

Skills

Customer service

Communication

Problem solving

Tools

AS/400

Warehouse Management System

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

GEODIS is seeking a Warehouse Customer Service Representative to support customers by phone, email, or in person, process orders, resolve billing questions, and coordinate shipments from our Keasbey, NJ location.

This on-site, full-time role requires at least six months of related experience, familiarity with AS/400 or WMS, and proficiency with Outlook, Word, and Excel. Competitive hourly pay and benefits are provided.